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14/12/2001
BBC CHANGE SUPPLIERS OF TV LICENSING CONTRACT
THE BBC announced that Capita and AMV are the preferred suppliers to deliver the new contract to administer TV Licensing.
AMV are scheduled to begin the marketing and communications activity in April 2002. Call centre and field operations are planned to transfer to Capita in July 2002.
Zarin Patel, Head of Revenue Management, said: "We are confident that Capita and AMV are the leaders in their fields and together will provide the best service for both the BBC and licence fee payers. Both companies demonstrated throughout the bid process the ability to be innovative and to work in partnership with the BBC. We would like to reassure licence payers that all payment channels continue under the new contract so people will still be able to pay for their TV licence at post offices.”
Negotiations are now ongoing with the intention of finalising contracts as soon as possible. The BBC stressed that it is business as usual for TV Licensing activity until the new contracts start next year.
Further announcements on the new contract will be made nearer the time. (CD)
AMV are scheduled to begin the marketing and communications activity in April 2002. Call centre and field operations are planned to transfer to Capita in July 2002.
Zarin Patel, Head of Revenue Management, said: "We are confident that Capita and AMV are the leaders in their fields and together will provide the best service for both the BBC and licence fee payers. Both companies demonstrated throughout the bid process the ability to be innovative and to work in partnership with the BBC. We would like to reassure licence payers that all payment channels continue under the new contract so people will still be able to pay for their TV licence at post offices.”
Negotiations are now ongoing with the intention of finalising contracts as soon as possible. The BBC stressed that it is business as usual for TV Licensing activity until the new contracts start next year.
Further announcements on the new contract will be made nearer the time. (CD)
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