Suitcase TV Strengthens After-Sales Service

Suitcase TV has added to its customer support department. The changes provide Sarah Deas and Shaun Hirst with additional responsibilities to ensure that the company's support function continues to deliver the highest level of after-sales service.

Sarah, who was previously Senior Account Manager, takes on the role of Business Services Manager, which will see her managing the commercial and customer facing aspects of the customer support department. She will be responsible for ensuring customers receive clear resolutions to their queries in a timely manner. Sarah will continue to work with Suitcase TV customers directly and will be looking at ways to expand the client services offered.

Sarah said: "My previous experience in very customer facing roles puts me in an excellent position to manage training and mentoring programmes. I'm eager to raise the profile of the customer service department internally and with our clients. So assisting the more junior engineers with their apprenticeship qualifications and empowering the team are major objectives."

Shaun Hirst has been appointed Technical Services Manager / Senior Developer. In his new role, he will continue his development role and, in addition, ensure that Suitcase TV's support operations are equipped to address technical issues efficiently. Shaun will work with Sarah to provide governance on procedures and will edify the team by delivering guidance and assistance as necessary. Shaun will also play a key role in implementing new internal business systems where required.

Fraser Jardine, Commercial Director at Suitcase TV, said: "Jointly, Sarah and Shaun bring a wide range of customer facing and workflow skills as well as vast technical experience, and will be a huge benefit in ensuring the support team works to best practices and has the internal support it needs to deal efficiently with complex customer issues."

Image: Sarah Deas.

www.suitcasetv.com

(JP)