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Broadcast News
02/02/2005
New BBC complaints procedure goes live
An emphasis on greater transparency, objectivity and accountability underpins the BBC's new procedure for handling editorial complaints, which has now gone live.
First announced in July last year, the streamlined procedure is designed to make it easier for the public to make a complaint and obtain, where appropriate, a speedy correction.
A new Code of Practice has been published on a dedicated website – bbc.co.uk/complaints - to ensure the public know what to expect when they make a complaint.
The website will report on the volume and range of complaints received and, where relevant, the BBC's responses and details of clarifications, corrections and remedial actions taken.
(GB)
First announced in July last year, the streamlined procedure is designed to make it easier for the public to make a complaint and obtain, where appropriate, a speedy correction.
A new Code of Practice has been published on a dedicated website – bbc.co.uk/complaints - to ensure the public know what to expect when they make a complaint.
The website will report on the volume and range of complaints received and, where relevant, the BBC's responses and details of clarifications, corrections and remedial actions taken.
(GB)
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31/01/2001
BBC PLEDGES EFFECTIVE COMPLAINTS PROCEDURE
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03/11/2004
BBC publishes latest Programme Complaints Unit findings
The BBC is on track to improve the way complaints are handled at the Corporation, Director-General Mark Thompson has said, introducing the findings of
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06/11/2001
DAVIES COMMENTS ON THE BBC'S COMPLAINTS BULLETIN
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27/02/2006
BBC Governors outline proposed changes to complaints handling
The BBC Governors have outlined proposed changes to their complaints appeals process and are inviting licence fee payers to comment on them during a f
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19/07/2004
BBC announces reform of complaints procedures
An emphasis on greater transparency, objectivity and accountability underpins newly announced and radical reforms in the way the BBC will deal with co
BBC announces reform of complaints procedures
An emphasis on greater transparency, objectivity and accountability underpins newly announced and radical reforms in the way the BBC will deal with co
11/12/2003
BBC Deputy D-G appointed to lead complaints overhaul
BBC Director-General Greg Dyke has announced the appointment of Mark Byford as Deputy Director-General, effective from the beginning of the New Year.
BBC Deputy D-G appointed to lead complaints overhaul
BBC Director-General Greg Dyke has announced the appointment of Mark Byford as Deputy Director-General, effective from the beginning of the New Year.
03/05/2002
BBC publishes separate complaints reports
For the first time the BBC has published separately the findings of its Programme Complaints Unit (PCU) and Governors' Programme Complaints Committee
BBC publishes separate complaints reports
For the first time the BBC has published separately the findings of its Programme Complaints Unit (PCU) and Governors' Programme Complaints Committee
31/07/2001
BBC INVESTIGATE SERIOUS COMPLAINTS
THE BBC Programme Complaints Bulletin, published on July 27, underlines the BBC's commitment to investigating serious complaints independently of the
BBC INVESTIGATE SERIOUS COMPLAINTS
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25/04/2001
BBC PROGRAMME COMPLAINTS BULLETIN PUBLISHED
THE BBC Programme Complaints Bulletin, published on April 24, underlines the BBC’s determination to be accountable to licence payers, the BBC Chairman
BBC PROGRAMME COMPLAINTS BULLETIN PUBLISHED
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25/01/2001
BBC RECEIVE COMPLAINTS FROM IPC
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BBC RECEIVE COMPLAINTS FROM IPC
THE BBC have received five complaints between October 1 and December 31 according to the most recent Fair Trading Bulletin. The Fair Trading Complianc
18/01/2012
Artist Complaints Exaggerated
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17/06/2010
World Cup Complaints Soar At Ofcom
The UK's communications regulator has now received over 750 complaints regarding a broadcasting glitch that saw 1.5 million fans miss England's goal i
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01/06/2010
Abortion Advert Sparks Complaints
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27/02/2008
Complaints Spread Following Nutella Ad
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20/01/2004
Ofcom sets out process for publication of complaints bulletins
Ofcom has announced that it is to publish weekly complaints bulletins. The reports will be available on Ofcom's website each Tuesday and will alternat
Ofcom sets out process for publication of complaints bulletins
Ofcom has announced that it is to publish weekly complaints bulletins. The reports will be available on Ofcom's website each Tuesday and will alternat
