Bouygues Telecom Selects DataMiner

Skyline Communications has announced that Bouygues Telecom has selected DataMiner to enhance operational efficiency and optimise service quality of its IPTV/OTT offerings, opening the way to even further increased value for its customers and shareholders.

With DataMiner in place, Bouygues Telecom will benefit from streamlined monitoring and incremental availability of its IPTV/OTT video services, which the company offers alongside its broadband and voice offerings across fibre and 4G/5G mobile networks. This partnership reflects Bouygues Telecom's commitment to exceptional service delivery and customer satisfaction.

At the heart of the collaboration lies Skyline's provision of east-west visualisation for every channel service, enabling the comprehensive presentation of data related to service acquisition, coding, packaging, and status for both IPTV and OTT playouts. This empowers Bouygues Telecom to swiftly detect and localise any issues, ensuring an optimal playout and customer experience.

The operator will benefit from customised service templates tailored to different service instances and classes. These templates accommodate variations in processing stages and workflows while also facilitating rapid familiarisation for the different teams.
DataMiner’s automation capabilities further enhance Bouygues Telecom's operational efficiency by seamlessly accommodating changes in service playout. This results in streamlined monitoring and visualisation of the entire playout process, encompassing all service types and categories.

Leveraging sophisticated AI technology, the platform enables autonomous anomaly detection and relationship learning, empowering Bouygues Telecom to proactively identify and address issues before they disrupt service delivery.

Isabel Morant, TV Platform Operations Manager at Bouygues Telecom, remarked: "We are committed to evolving our operations to deliver incremental value for our customers and shareholders. Skyline's DataMiner provides us with a consolidated view and actionable insights, accelerating incident detection and resolution, and ultimately improving service uptime."

www.skyline.be