Broadcast News
20/03/2025
Brompton Technology Expands Its Customers Services Team

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey.
The newly structured team will oversee the entire process - from order processing and delivery coordination to training, technical guidance, and long-term product servicing.
Leading this initiative, Chris Grandin has been appointed Director of Service Delivery and will join Brompton’s leadership team. Since joining the company in July 2019 as Technical Support Manager, he has played a pivotal role in enhancing technical support services. With over two decades of experience in live entertainment and events, including previous roles as Group Technical Advisor at Gearhouse Group and Technical Services Supervisor at Christie Digital Systems, Grandin is well-positioned to lead this expanded function.
Supporting him are Elena Lown, stepping into the role of Technical Support Manager, and Andrew Gleave, who joined Brompton in November as Service Manager.
"The team already does an incredible job, and I'm excited to build on this strong foundation," said Grandin. "Our goal is to optimise every touchpoint of the customer journey, ensuring that whether someone needs technical guidance, training, or product servicing, they always feel fully supported. With Brompton’s continued investment in its customer service capabilities, we have more exciting developments in the pipeline."
"Providing industry-leading 24/7 technical support has always been at the heart of Brompton's culture," concluded Richard Mead, Brompton's CEO. "By strengthening our Customer Services function, we are creating a seamless, end-to-end support system that enhances every aspect of the customer experience – from placing an order through to their entire journey with Brompton. With Chris leading the way, we're confident our customers will benefit from an even higher level of service."
www.bromptontech.com
The newly structured team will oversee the entire process - from order processing and delivery coordination to training, technical guidance, and long-term product servicing.
Leading this initiative, Chris Grandin has been appointed Director of Service Delivery and will join Brompton’s leadership team. Since joining the company in July 2019 as Technical Support Manager, he has played a pivotal role in enhancing technical support services. With over two decades of experience in live entertainment and events, including previous roles as Group Technical Advisor at Gearhouse Group and Technical Services Supervisor at Christie Digital Systems, Grandin is well-positioned to lead this expanded function.
Supporting him are Elena Lown, stepping into the role of Technical Support Manager, and Andrew Gleave, who joined Brompton in November as Service Manager.
"The team already does an incredible job, and I'm excited to build on this strong foundation," said Grandin. "Our goal is to optimise every touchpoint of the customer journey, ensuring that whether someone needs technical guidance, training, or product servicing, they always feel fully supported. With Brompton’s continued investment in its customer service capabilities, we have more exciting developments in the pipeline."
"Providing industry-leading 24/7 technical support has always been at the heart of Brompton's culture," concluded Richard Mead, Brompton's CEO. "By strengthening our Customer Services function, we are creating a seamless, end-to-end support system that enhances every aspect of the customer experience – from placing an order through to their entire journey with Brompton. With Chris leading the way, we're confident our customers will benefit from an even higher level of service."
www.bromptontech.com
Top Related Stories
Click here for the latest broadcast news stories.
26/04/2006
Siemens Business Services to provide technical support for UK HD TV trial
Siemens Business Services has announced that it is providing the coding, multiplexing and distribution infrastructure for the BBC’s trial HDTV system,
Siemens Business Services to provide technical support for UK HD TV trial
Siemens Business Services has announced that it is providing the coding, multiplexing and distribution infrastructure for the BBC’s trial HDTV system,
19/02/2020
Visual Data Media Services Acquires Digital Post Services
Visual Data Media Services has acquired Hollywood-based Digital Post Services (DPS) as part of its global acquisitions strategy. DPS has a well-establ
Visual Data Media Services Acquires Digital Post Services
Visual Data Media Services has acquired Hollywood-based Digital Post Services (DPS) as part of its global acquisitions strategy. DPS has a well-establ
21/04/2006
American Cable Services deploy VoX services
VoX Communications, wholesale and retail provider of Voice over Internet Protocol (VoIP) services nationwide, has announced that American Cable Servic
American Cable Services deploy VoX services
VoX Communications, wholesale and retail provider of Voice over Internet Protocol (VoIP) services nationwide, has announced that American Cable Servic
12/09/2005
Ascent Media Network Services appoint head of consulting services arm
Ascent Media Network Services (AMNS) has announced the creation of a strategic consulting practice to augment its global Systems & Technology Services
Ascent Media Network Services appoint head of consulting services arm
Ascent Media Network Services (AMNS) has announced the creation of a strategic consulting practice to augment its global Systems & Technology Services
01/07/2005
Siemens Business Services to provide satellite services to Live8
Siemens Business Services has announced that it will deliver record-breaking satellite services for the largest global live transmission in history –
Siemens Business Services to provide satellite services to Live8
Siemens Business Services has announced that it will deliver record-breaking satellite services for the largest global live transmission in history –
28/03/2018
TNDV Provides Technical Services For Bounce Trumpet Awards
TNDV: Television has provided technical services supporting the 1080i recording HDTV recording of the 26th Annual Bounce Trumpet Awards. The event, he
TNDV Provides Technical Services For Bounce Trumpet Awards
TNDV: Television has provided technical services supporting the 1080i recording HDTV recording of the 26th Annual Bounce Trumpet Awards. The event, he
07/09/2009
Barco Partners With Strong Technical Services
A global leader in digital cinema technology, Barco, has announced the signing of a professional services agreement with Ballantyne Strong, a global l
Barco Partners With Strong Technical Services
A global leader in digital cinema technology, Barco, has announced the signing of a professional services agreement with Ballantyne Strong, a global l
18/01/2008
Broadcast Networks Provides Technical Services For Genesis Networks
System integration specialist Broadcast Networks is helping network provider Genesis Networks to deliver new services to its customers by providing ge
Broadcast Networks Provides Technical Services For Genesis Networks
System integration specialist Broadcast Networks is helping network provider Genesis Networks to deliver new services to its customers by providing ge
16/08/2006
Miranda Technologies selected by NHK Technical Services for channel branding
Miranda Technologies have announced that NTS (NHK Technical Services), Japan's Mobile TV service provider, has installed an Imagestore master control
Miranda Technologies selected by NHK Technical Services for channel branding
Miranda Technologies have announced that NTS (NHK Technical Services), Japan's Mobile TV service provider, has installed an Imagestore master control
10/11/2004
SGL partners with Salam Technical Services for Middle East projects
Software Generation Ltd (SGL) has announced a partnership with one of the principal systems integrators for broadcast and postproduction facilities in
SGL partners with Salam Technical Services for Middle East projects
Software Generation Ltd (SGL) has announced a partnership with one of the principal systems integrators for broadcast and postproduction facilities in
03/12/2010
Harris Appoints New Head Of Customer Support And Professional Services
Stephan Kappel has been appointed as the new Head of Customer Support and Professional Services for Harris Broadcast Communications' Europe and Africa
Harris Appoints New Head Of Customer Support And Professional Services
Stephan Kappel has been appointed as the new Head of Customer Support and Professional Services for Harris Broadcast Communications' Europe and Africa
21/07/2022
VO To Highlight Technologies That Support TV Services At IBC 2022
At IBC 2022, Viaccess-Orca (VO) will highlight how it is working toward providing sustainable technologies that support TV services for the long run.
VO To Highlight Technologies That Support TV Services At IBC 2022
At IBC 2022, Viaccess-Orca (VO) will highlight how it is working toward providing sustainable technologies that support TV services for the long run.
19/02/2007
Ascent Media Selected For mtvU's Support Services
Ascent Media Systems & Technology Services has signed a multi-year agreement with MTV’s 24-hour college network mtvU to provide comprehensive satellit
Ascent Media Selected For mtvU's Support Services
Ascent Media Systems & Technology Services has signed a multi-year agreement with MTV’s 24-hour college network mtvU to provide comprehensive satellit
16/11/2006
DIRECTV Orders Grass Valley Compression Systems To Support Growth In Programming Services
DIRECTV, the United States’ leading satellite television service provider, has placed an order, valued at nearly $8 million (US) for new Thomson Grass
DIRECTV Orders Grass Valley Compression Systems To Support Growth In Programming Services
DIRECTV, the United States’ leading satellite television service provider, has placed an order, valued at nearly $8 million (US) for new Thomson Grass
28/02/2006
Sony announce changes in support services structure
Sony has announced four key changes in the structure of its support services, designed to deliver improvements to all UK customers. The changes will t
Sony announce changes in support services structure
Sony has announced four key changes in the structure of its support services, designed to deliver improvements to all UK customers. The changes will t