GatesAir Announces New Global Services Team Appointment

GatesAir, a global leader in wireless, over-the-air content delivery solutions for radio and TV broadcasters, continues to add talent and scale operations based on customer needs. The latest example is the hiring of Emmanuel Franco as Service Support Engineer, bringing nearly two decades of technical service experience with broadcast RF systems to the global GatesAir Services team. He reports to GatesAir Service Support Manager David Motley.

Franco joins GatesAir with a strong over-the-air pedigree following a 15-year run at Broadcast Electronics, where he gained invaluable experience installing and servicing AM, FM, and TV transmitters among other support responsibilities. He will play a pivotal role in elevating global customer support efforts, with responsibilities including on-site installations, remote technical support, and customer training seminars. His bilingual proficiency in English and Spanish will also enhance GatesAir's support capabilities across diverse markets, particularly in Latin America, where he previously led technical support initiatives.

Brent Whelan, Director of Services at GatesAir, says that Franco's proven track record of delivering exceptional customer service will contribute to his success in the newly created role. He points to Franco's expertise in radio as particularly advantageous given the large installed base of GatesAir AM, FM and HD Radio transmission systems in operation today, adding that his knowledge of STL systems will benefit GatesAir's Intraplex networking customers.

"We are thrilled to welcome Emmanuel to the GatesAir team," said Brent Whelan, Director of Services at GatesAir. "His extensive experience, bilingual proficiency, and unwavering commitment to customer satisfaction align perfectly with our mission to provide world-class support to our clients. Emmanuel's ability to troubleshoot complex RF issues and resolve them promptly ensures that our customers will receive the care and attention they deserve."

Whelan adds that Franco's experience with troubleshooting, software installation, and customer relationship management represent three important service skills that he can effectively apply across on-site and remote support scenarios.

"I am excited to join GatesAir and continue my passion for supporting over-the-air broadcasters around the world," said Franco. "I look forward to building strong relationships with our customers and ensuring they have the tools and assistance they need to keep their operations running smoothly. My approach blends hands-on, problem-solving technical support with knowledge-based tools that ensure our customers understand how their systems work."

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