iWedia Launches Device Management Solution

iWedia has launched its state-of-the-art Device Management Solution (DMS), a centralised platform for controlling all DTV clients.

As telecom operators continue to expand into the OTT space, they are encountering various operational, technical, and strategic hurdles. Lack of unified device management technologies for increased fragmentation of devices, and increasing need for rapid and competent technical customer care are pushing the limits of their traditional systems.

iWedia's Device Management Solution provides a robust solution and design to be deployed as a white label platform, giving telcos the flexibility to fully integrate it with their own branding, services, and existing infrastructure. The product includes:

• IoT Platform: A deployable software component providing robust device management functionalities, fully integrated with the customer’s services. The cloud component is fully agnostic to any cloud service and can be offered as PaaS, public or private cloud.
• WISE Connectivity Agent: A versatile, cross-platform software component that can be integrated directly into customer devices or apps, allowing operators to manage any type of the consumer device and applications with ease.
• BackOffice Application: A centralised view of all device management operations, supporting operators in managing device health, performing bulk operations, monitoring KPIs, and ensuring a high quality of service for end users.

iWedia's DMS directly addresses the pain points telecom operators face today, including the inefficiencies of legacy device management protocols like TR-069, the complexity of managing non-managed devices, and the need to continuously innovate in a highly competitive OTT space. By offering a future-proof solution that enhances real-time data monitoring, troubleshooting, and service quality, DMS empowers operators to remain competitive and provide superior customer experiences. Its key features include:

• Real-Time Device Monitoring & Remote Commands
DMS provides operators real-time diagnostics, enabling proactive identification and resolution of device issues, ensuring minimal service disruption. Operators can remotely execute critical commands such as announcements, reboots, factory resets, and cache clearance.
• Bulk Operations for Efficient Management
With the ability to execute commands on a group of devices based on criteria like hardware platform or software version, operators can schedule or execute immediate actions such as reboots or software updates, significantly reducing operational workloads.
• Over-the-Air Software Upgrades
DMS enables over-the-air software upgrades for multiple devices, ensuring the latest updates are applied seamlessly. Operators can choose whether to require user confirmation, ensuring flexibility and minimising downtime for end-users.
• Comprehensive Device Management
From whitelisting hardware platforms and software releases to monitoring and controlling device logs, DMS ensures telecom operators maintain full visibility and control over their fleets. The platform supports key operations like app installation, uninstallation, and the management of device health.
• Remote Screen Access for Faster Troubleshooting
With remote screen capabilities for both Android and Linux devices, operators can quickly detect and resolve issues, reducing the time spent on customer support and improving user satisfaction.
• Comprehensive Dashboard with KPIs
DMS features a dynamic dashboard that displays key performance indicators such as fleet health and alerts, giving operators a clear view of the overall status of their services and enabling informed decision-making.

www.iwedia.com